Last updated: 8 September 2026
1 Email
Write to [email protected]. It is the only address we use, a person reads it, and replies normally take two to three business days.
2 Response times
Two to three business days, longer around holidays. Privacy requests are prioritised. If a week passes, resend — filters catch mail on both sides.
We cover the sequel in the browser and on mobile as one subject, separating them only where it matters: installation, permissions and storage. The policies below cover both routes equally.
3 What to include
Name the page, quote the sentence and say what should be there instead. For anything visual, a screenshot plus your browser and device usually lets us reproduce the fault on the first attempt.
4 What we cannot help with
Anything inside a casino account: deposits, bonuses, verification, locked balances, closed accounts. We are not the operator and have no access to those systems. That has to go to the operator's own support, which is also the faster route.
5 Before you write
Deposits, bonuses, verification and locked accounts can only be handled by the operator. We can point you to the right page, but we cannot see inside your account.
This document is reviewed on a schedule and rewritten whenever the practice changes.